Privacy Policy

Last Updated: October 11, 2025

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and property address
• Mold Assessment Data: Photos of mold issues, descriptions, and property details
• Contractor Information: Business name, license information, service areas, insurance details
• Payment Information: Processed securely through Stripe (we do not store payment card details)

2. How We Use Your Information

We use the information we collect to:

• Connect homeowners with licensed mold remediation contractors
• Provide mold assessment reports and recommendations
• Find certified testing laboratories in your area
• Process payments for lead purchases
• Verify contractor licenses and insurance credentials
• Improve our services and AI-powered assessment system

3. Information Sharing

We share your information only with:

• Licensed Contractors: Verified contractors in your service area who purchase leads
• Testing Laboratories: AIHA-LAP accredited labs when you request connections
• Service Providers: Stripe for payment processing, hosting providers for infrastructure
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

4. Contractor Verification

All contractors on our platform must be:

• Licensed for mold remediation in their service area
• Maintain active, valid insurance coverage (COI)
• Pass our verification process

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure password hashing (SHA-256)
• API key authentication for sensitive endpoints
• Regular security audits and updates

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent at any time

7. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes.

8. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Mold assessment reports are kept for recordkeeping purposes.

9. Third-Party Services

We integrate with:

• Stripe: For secure payment processing (subject to Stripe's privacy policy)
• OpenAI/ChatGPT: For AI-powered mold assessment (data shared via secure API)

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this privacy policy or your personal information, please contact us through our platform.

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